The following conditions apply to the allocation and occupancy of holiday accommodation provided by the Trust.



For the purpose of this document the following definitions will apply

(a)     Member - includes all persons who are registered by the Trust to have access to the holiday accommodation network, and their spouse or partner.

(b)     Maximum Occupancy - the maximum number of occupants for each unit is specified on the housing information sent out with booking paperwork.

(c)     The Board – the board that governs the NZ Railways Staff Welfare Trust.


1. Applications for accommodation must be lodged by the member or their spouse/partner.


2. The member shall not exceed the maximum occupancy of the unit.


3. If a member occupies a unit in excess of the allotted period and does not vacate the unit, the ingoing occupant will be found alternative accommodation at the expense of the overstaying occupant.


4. All rental fees due in respect of any allocation must be paid to the Trust at least 2 months in advance of the first date of the stay. The Trust reserves the right to cancel any booking that has not been paid after the payment due date. For bookings made within 2 months of the first date of the stay, payment is due at the time of booking.


5. In Queenstown, Orewa and Mt Maunganui (where a custodian lives onsite), the member must notify the custodian (by phone) at least 24 hours in advance of their intended time and date of arrival. The Trust will not accept responsibility for any additional costs incurred, if upon arrival the intending occupant is unable to gain access to a unit through the absence of the custodian, in cases where the occupant has failed to give reasonable notice of expected arrival. 


6. Booking confirmations with the member’s name on it and a matching form of ID is to be produced to the keyholder when collecting keys for any unit. Keys to units will not be made available unless the keyholder is satisfied that the person requesting the keys is the person actually allocated occupancy of the unit.


7. Members must supply their own linen, towels, sheets, pillowcases and tea towels.


8. Members are responsible for the cleaning of the unit. While the Trust provides general cleaning equipment, eg. vacuum cleaner, broom etc occupants are expected to provide any detergents, cleaning products and cloths etc that are required.  On vacation a unit is to be left in a clean and tidy state for an incoming occupant.  Should the accommodation be left in an unsatisfactory state the Trust will engage cleaners and all costs will be charged to the member.  At some locations a paid cleaning service is available, provided this is booked in advance.


9. Members are responsible for looking after the unit, including all furniture, fittings and equipment. Any damage or loss of property or equipment incurred during the duration of member/spouse's occupation is to be immediately reported to the custodian or the Trust's Wellington office.  The Trust reserves the right to call on the member to reimburse the Trust with any costs incurred in restoring the property which was lost or damaged. Members are also required to respect the residents of neighboring units and properties. This includes keeping noise to a minimum after 10pm and not using the units for parties.


10. Animals and/or household pets of any description are NOT permitted on or within the premises.


11. If members wish to cancel any allocated period of occupancy the Trust's office must be notified by phone or email. Where less than two months’ notice of a cancellation is given, a refund of the rental paid will be declined unless there are adequate reasons, in the Trust's opinion, to justify the refund being made.


12. Members must not book a holiday house in the location where they usually reside. If they do so, the Trust reserves the right to cancel the booking.


13. COVID-19: If at any stage, there are restrictions placed by the NZ Government in response to the Covid-19 pandemic, the Board reserves the right to take the appropriate action with regard to the holiday house network .This may include (but is not limited to) imposing compulsory paid cleaning on members, closing houses where necessary, and requiring members to contact trace.


14. If any of the above conditions are not complied with in full, and adequate and satisfactory explanations are not provided, the Trust may -

         (a)     refuse admission to, or require the immediate vacation of, the holiday accommodation in question; and/or

         (b)     determine the future eligibility of the member concerned to apply for and have access to any holiday accommodation operated by the Trust; and/or

         (c)     decide upon the liability of the member in respect of any additional costs incurred through the members’ errors and omissions.


15. The Board reserves the right to amend these terms and conditions without notice at any stage.